Salesforce Architect - Promotions & Loyalty Management, Data & Marketing Cloud

Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value. 

Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability. 

With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation. 

We are seeking a senior-level Promotions & Salesforce Solution Architect to design, define, and govern scalable promotional capabilities within a complex, customer-centric digital ecosystem. This role will lead the architecture and implementation of promotion frameworks leveraging the Salesforce ecosystem, while integrating seamlessly with mobile applications, core backend systems, billing and revenue platforms, and customer support solutions.

The architect will partner closely with business, product, marketing, and engineering teams to translate promotional strategies into secure, scalable, and high-performing technical solutions.

Key Responsibilities

 Promotions & Loyalty Architecture:

• Define end-to-end promotion and incentive architecture, including rules, eligibility, segmentation, stacking, redemption, and lifecycle management
• Design and implement loyalty and rewards capabilities, including points, tiers, offers, challenges, and personalization
• Ensure promotions are configurable, reusable, and auditable across channels
• Align promotional mechanics with revenue, billing, and financial controls

Salesforce Ecosystem Leadership:

• Architect solutions using Salesforce Loyalty Cloud, Marketing Cloud, Data Cloud, and Service Cloud
• Design unified customer profiles and real-time data flows using Salesforce Data Cloud
• Enable campaign orchestration, offer targeting, and journey activation via Marketing Cloud
• Support customer-facing and agent-facing experiences through Service Cloud (e.g., interaction history, issue resolution, adjustments)
• Establish Salesforce best practices, data models, and integration patterns

Systems Integration & Platform Design:

• Define architectures integrating Salesforce with:
• Mobile and web applications
• Backend services and APIs
• Billing, invoicing, and revenue management systems
• Transactional and event-driven platforms
• Design real-time and near-real-time event flows to support promotions, entitlements, and customer history
• Ensure scalability and performance under high transaction volume

Customer Experience & Service Enablement:

• Enable customer and support teams with access to accurate activity history, entitlements, and promotional usage
• Support self-service and assisted-service use cases
• Design solutions that provide transparency and traceability for customer inquiries and dispute resolution

Governance, Security & Compliance:

• Define data governance, security, and privacy controls across systems
• Ensure compliance with enterprise architecture standards and regulatory requirements
• Establish monitoring, logging, and operational readiness practices

Stakeholder Collaboration:

• Act as the technical authority for promotion-related solutions
• Collaborate with product owners, marketing leaders, engineering teams, and external partners
• Translate business requirements into clear architectural designs and implementation guidance

Core Experience:

• 10 years of experience in enterprise solution or technical architecture
• Proven experience designing promotions, incentives, or loyalty systems at scale
• Strong background in Salesforce architecture, particularly multi-cloud implementations

Salesforce Expertise:

• Salesforce Loyalty Cloud
• Salesforce Marketing Cloud (Journeys, personalization, campaign orchestration)
• Salesforce Data Cloud (identity resolution, data ingestion, activation)
• Salesforce Service Cloud (case management, customer visibility, agent tools)

Technical & Integration Skills:

• API-first and event-driven architecture design
• Experience integrating with billing, payments, and revenue platforms
• Strong understanding of microservices, cloud-native platforms, and mobile backend integration
• Data modeling across operational and analytical systems

Architectural Competencies:

• End-to-end system design and documentation
• Scalability, resiliency, and performance optimization
• Security and privacy-by-design principles

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Technical Architect, Marketing Cloud Consultant, Data Cloud Consultant)
• Experience with real-time personalization and decisioning engines
• Background in high-volume, consumer-facing digital platforms
• Experience working in agile or product-led organizations