UiPath Product Support Engineer II

Product Support Engineer II -Server 

Your Mission 

As a Product consultant, you will be responsible for UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.  

This is what you'll do at UiPath 

• Escalation point of contact for UiPath software support in pre-sales and post-sales stages 

• In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools 

• Help UiPath customers with Technical/Product issues. 

• Routing Feedback to the Product team 

This is what you'll bring to the team 

• Must Have Technology 

• B.E/B.TECH in Computer Science/or equivalent degree 

• 5-7 years of experience in Application Support or Product support 

• Network protocols, network administration, and network security knowledge. 

• Experience using automated monitoring tools (SCOM, SCCM, Nagios) 

• Experience with Web Server technologies, especially IIS 

• Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop 

• Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems) 

• Good Knowledge of Microsoft Active Directory and SQL Server 

• Knowledge of ITIL and industry best practices for support. 

• Good knowledge of security as it relates to cloud-based infrastructure. 

• Added Advantage 

• Experience with workstation management systems and desktop imaging advanced cloud-based certification (AWS/Azure/Google) is an added advantage. 

• Linux knowledge is a plus. 

• Previous RPA experience working with UiPath, Automation Anywhere, Blue Prism, and Open-Span is a plus. 

• Soft-Skills 

• Very good communication and Customer Presentation Skills 

• Fluent in written and spoken English. 

• Excellent problem-solving skill