What are the responsibilities and job description for the Director of Executive Operations position at Accelerated Claims Inc?
About the Role
The Director of Executive Operations serves as a strategic partner to the Chief Operating Officer (COO), providing operational oversight, coordination, and follow-up to ensure alignment and execution of key organizational initiatives. This role acts as a critical bridge between the COO and Regional Vice Presidents, driving accountability, performance visibility, and timely execution of leadership priorities across the organization.
Key Responsibilities
- Operational Alignment: Track, manage, and follow up on deliverables and action items from Quarterly Business Reviews (QBRs) and leadership meetings.
- Performance Tracking: Review KPI dashboards, monitor mid-month collections, and identify emerging performance trends or issues requiring escalation.
- Leadership Support: Assist in preparing weekly VP huddle agendas, document outcomes, and support the COO in developing discussion topics for VP one-on-one meetings.
- Performance Management: Support the finalization of documentation for monthly performance reviews and benchmarking targets across operational regions.
- Communication Coordination: Assist leadership in drafting and distributing communications to field and regional leaders; review management-level messaging for clarity, alignment, and consistency.
- Consultant Oversight: Manage and track deliverables from external consultants engaged by the COO or operational leadership team.
- Administrative & Executive Support: Coordinate the COO’s travel calendar, key meetings, and operational timelines to ensure efficiency and alignment.
- Travel & On-Site Engagement: Travel as needed to support executive meetings, leadership events, or operational initiatives.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).
- 7 years of experience in operations management, executive support, or business performance coordination.
- Demonstrated ability to manage multiple priorities, maintain confidentiality, and drive accountability across senior leadership teams.
- Strong analytical skills and attention to detail, with experience tracking KPIs and operational deliverables.
- Excellent communication and organizational skills, with the ability to influence outcomes without direct authority.
Why Join Us
- Competitive and transparent salary range
- High-impact role partnering directly with executive leadership
- Opportunity to influence operational performance at a strategic level
- Collaborative, results-driven leadership environment
- Enjoy a competitive compensation and benefits package, plus professional growth opportunities.
Salary : $80,000 - $90,000