What are the responsibilities and job description for the Customer Service Representative position at Accede Solutions Inc (accedesolution.com)?
Title: Customer Service Representative
Duration: 12 Month Contract to Hire
Location: Tinley Park, IL
Responsibilities:
• Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.
• Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.
• Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
• Other duties as assigned.
Qualifications
• High school diploma or equivalent, such as GED, required.
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Knowledge of Trapeze Software and Genesys phone system is a plus