What are the responsibilities and job description for the Remote Customer Service Representative position at ACC PREMIERE?
Are you passionate about delivering exceptional customer service?
At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.
If you have experience in retail or customer service, we want to hear from you!
We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX, and WY!
RESPONSIBILITIES:
- Consult with customers to understand their needs and determine the best option.
- Have excellent verbal communication skills
- Ability to adapt to different types of customers and use positive language to represent yourself and the Company
- Use excellent customer service skills to handle escalated customer interactions
WORK ENVIRONMENT AND WORKSPACE:
- Dedicated home office workspace, ideally a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (direct connection to your router)
- Three power connections
- No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
- Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
PREFERRED SKILLS:
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- High school diploma required; college education preferred
- Experience with diagnosing and troubleshooting
- Familiarity with supporting consumer products and/or services.
TRAINING:
- Product Training
- Systems Training
- Live Remote Training
- 100% attendance required
SCHEDULE:
- Training: Monday-Friday 9:00am-5:00pm EST or 10:00am-6:00pm EST (4-6 weeks, 100% attendance required.)
- Working: 4 weekdays plus Saturday 12:00pm-8:00pm EST (Ideally Tuesday-Saturday but the weekday off can be changed.)
BENEFITS:
- Health, dental, vision, and life insurance
- 401(k)
- Daily Pay
- Employee assistance program
- Gym membership subsidy
- Referral Program
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Ready to make a difference? Apply today and join a team that values your skills and contributions!
Salary : $12 - $12