Assistant Community Manager

Description

Now Hiring: Assistant Community Manager – Be the Heart of Our Apartment Community! 

Are you a people-loving, problem-solving, community-building superstar? Do you thrive in a fast-paced environment where every day brings new opportunities to connect, create, and make a real impact? If so, we want YOU to join our team as our next Assistant Community Manager!

About the Role
As the Assistant Community Manager, you’ll be the go-to support for residents and a vital partner to the Community Manager. You’ll help keep our community running smoothly—whether that’s assisting with leasing or making sure our property always feels like home. If you’re energetic, organized, and passionate about delivering top-tier service, you’ll fit right in.

What You’ll Do

• Be the friendly face and trusted resource for residents and prospects
   
• Support leasing efforts—tours, applications, and renewals
   
• Assist with administrative tasks, communications, and vendor coordination
   
• Keep the office running smoothly with a positive, “we’ve got this” attitude
   
• Jump in wherever needed to ensure residents have a 5-star living experience
   

What You Bring

• A welcoming personality and love for customer service
   
• Strong communication and organizational skills
   
• Ability to juggle tasks like a pro and stay cool under pressure
   
• Interest or experience in property management (a plus, but not required!)
   
• A collaborative spirit and genuine desire to make people feel at home
   

What We Offer

• A supportive, fun, and team-oriented work environment
   
• Opportunities for growth within a thriving property management company
   
• Competitive pay bonuses
   
• Health, dental, and vision benefits
   
• Paid time off and holidays
   
• And of course—being part of a community that truly feels like one!
   

If you’re ready to build community, grow your career, and bring positivity to every day, we want to meet you!

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!  

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is required to assigned property locations using personal transportation. Must also be able to travel to all trainings and meetings arranged through the Corporate office periodically throughout the year.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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