Admissions Coordinator

Job Summary

Seasons of Serenity is AcadianaCares' substance use disorder treatment program, providing compassionate, evidence-based recovery services to individuals and families across the Acadiana region. As part of AcadianaCares — a nonprofit that has served Louisiana for 40 years — we meet people where they are and walk alongside them through every stage of recovery.

We are seeking a compassionate and detail-oriented Admissions Coordinator to join our team. The Admissions Coordinator is often the first person a prospective client and their family will meet and plays a critical role in welcoming individuals into care and guiding them through the admissions process — ensuring they feel supported, respected, and informed as they begin their recovery journey. This position requires excellent communication skills, a strong understanding of substance use disorder treatment services, and a genuine desire to help individuals and families in need.

Duties

Intake and Admissions

• Serve as the primary point of contact for prospective clients and their families, providing accurate and empathetic information about the admissions process and treatment programs.
• Conduct initial phone screenings and assessments to determine eligibility and readiness for admission.
• Collaborate with clinical staff to review client information and ensure appropriate placement within the program, including matching to the appropriate ASAM level of care.

Coordination and Scheduling

• Coordinate admission dates and ensure all required documentation is completed prior to arrival.
• Work closely with the insurance verification team to confirm coverage and explain financial responsibilities to clients and families.
• Partner with the utilization review team to keep clients' insurance information current with payers as it pertains to their stay.
• Schedule assessments and intake appointments while maintaining efficient communication across all relevant departments.

Communication and Support

• Provide emotional support and reassurance to prospective clients and their families during the admission process.
• Maintain consistent and professional communication with referral sources, external providers, and internal staff.
• Address concerns and answer questions related to treatment plans, facility policies, and available resources.

Data and Documentation

• Accurately record and maintain detailed client records in the admissions database.
• Track inquiries, referrals, and admissions metrics to support reporting and process improvement.
• Ensure compliance with HIPAA, 42 CFR Part 2, and all confidentiality standards throughout the admissions process.

Qualifications

Required

• High school diploma or equivalent required; associate's or bachelor's degree in social work, human services, psychology, or a related field preferred.
• Prior experience in admissions, intake, care coordination, or a client-facing role, preferably within a behavioral health, substance use disorder, or healthcare setting.
• Working knowledge of insurance verification and benefits, with the ability to explain coverage clearly to clients and families.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic health records (EHR) systems and standard office software.
• Understanding of HIPAA and 42 CFR Part 2 confidentiality requirements for substance use disorder records.

Preferred

• Familiarity with ASAM criteria and levels of care.
• Knowledge of Louisiana Medicaid and managed care organization (MCO) processes.
• Personal or professional connection to recovery communities.

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person

Salary : $15 - $17