What are the responsibilities and job description for the Customer Service Representative position at Acadian Total Security?
Acadian Total Security, a division of Acadian Companies, is seeking candidates for a Customer Service Representative I to join their team in Lafayette, LA.
This will be a full-time, in-office position.
JOB FUNCTIONS
1
Responds to customer questions and concerns.
2
Resolves and/or escalates customer complaints and issues.
3
Updates and verifies customer information.
4
Minor troubleshooting on equipment issues.
5
Processes customer leads and new orders.
6
Processes cancellation requests.
7
Upgrades/upsells existing customers.
8
Processes new account data and data verification.
9
Assists other departments as deemed necessary by management.
This job description is not intended, nor should it be construed to be an all inclusive list of responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Unless specifically noted, these job functions are considered essential duties.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School diploma or GED.
- Must be PC literate with some familiarity with MS Word and Excel.
- Strong organizational skills.
- Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
INTERPERSONAL REQUIREMENTS:
- Maintain social, ethical and organizational norms.
- Achieve accomplishment of all task details, no matter how small.
- Maintain good personal motivation; develop a sense of ownership of job tasks and results.
- Must have a sense of urgency for all work performed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical activities and the amount of time spent performing each while on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Stand
X
Walk
X
Sit
X
Talk or hear
X
Use hands to finger, handle or feel
X
Climb or balance
X
Stoop, kneel, crouch or crawl
X
Reach with hands and arms
X
Taste or smell
X
Weight lifting requirements and the amount of time spent lifting on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Vision requirements:
Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
x Close Vision (clear vision at 20 inches or less)
x Color Vision (ability to identify and distinguish colors)
x Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Exposure to environmental conditions and the amount of time exposed to each on this job:
AMOUNT OF TIME
None
Up to 1/3
1/3 to 2/3
Over 2/3
Wet, humid conditions (non-weather)
X
Fumes or airborne particles
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with explosives
X
Vibration
X
Travel
X
Noise level associated with this job:
x Moderate Noise (Examples: business office with typewriters and/or computer printers, light traffic)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Req Benefits: We offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.