Business Manager

Acadian Ambulance has an exciting opportunity for a Business Manager to join the National EMS Academy's team in Lafayette, LA. Reporting directly to the Director of the National EMS Academy, the Business Manager plays a key leadership role in shaping the future of EMS education. This individual will lead a talented team, drive strategic initiatives, and ensure the academy continues to deliver exceptional training and service across all locations.

The ideal candidate is both a visionary and an operator — someone who can think strategically about growth while ensuring daily operations run seamlessly. This role offers the opportunity to make a lasting impact by strengthening programs, improving efficiency, and cultivating partnerships that enhance the academy’s reach.

DUTIES AND RESPONSIBILITIES: This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead, mentor, and inspire a team dedicated to advancing EMS education and training excellence.
• Partner with leadership to define the National EMS Academy’s strategic direction and ensure alignment with organizational goals.
• Identify opportunities for process improvement and implement initiatives that enhance service, quality, and operational performance.
• Oversee student recruitment and program marketing to expand awareness and participation.
• Support instructors through faculty observation, coaching, and feedback to ensure a high standard of teaching.
• Manage and oversee grants, contracts, and agreements that support the National EMS Academy’s mission.
• Direct all aspects of the Initial Education Department and new employee orientation/mentorship programs.
• Maintain strong collaboration with other departments to meet training needs across the organization.
• Oversee financial management, including budgeting, payroll, purchasing, and expense monitoring, ensuring responsible administration of resources.
• Evaluate operational and financial data to guide decision-making and identify areas for improvement.
• Develop and maintain meaningful partnerships that strengthen the National EMS Academy’s position in the industry.
• Oversee database systems that track student performance, participation, and program outcomes.
• Represent the National EMS Academy with professionalism, integrity, and a commitment to continuous improvement.

QUALIFICATIONS:

• Bachelor’s degree in Accounting, Business Administration, or a related field required; MBA preferred.
• Experience in initial EMS education required, with a strong understanding of training program operations.
• Proven leadership and team management skills with a history of driving results.
• Strong business acumen with experience in financial oversight, budgeting, and negotiation.
• Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the organization.
• A proactive, solution-oriented mindset with the ability to balance strategic planning and hands-on management.
• Proficiency in Microsoft Office Suite and database management systems.
• A genuine passion for education, innovation, and service excellence.