What are the responsibilities and job description for the Order Fulfillment Specialist position at ACADENTAL INC?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Position Summary
Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.
Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.
Key Responsibilities
- Review and process incoming sales orders from ERP system, email, or online platforms
- Verify order details including product specifications, quantities, pricing, and shipping requirements
- Coordinate with production, inventory, and purchasing teams to ensure product availability
- Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate)
- Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.)
- Monitor order status from entry to delivery and proactively resolve delays or issues
- Communicate with customers regarding order status, shipment tracking, and any discrepancies
- Handle order changes, returns, exchanges, and backorders
- Maintain accurate records of orders, shipments, and inventory movements in the system
- Assist with cycle counts and inventory accuracy when needed
- Ensure compliance with company procedures and shipping regulations
- Work with accounting or ERP system to ensure orders are properly invoiced
Preferred Qualifications
- Experience with ERP systems
- Familiarity with shipping software and carriers (FedEx, UPS, freight)
- Strong attention to detail and organization skills
- Ability to manage multiple orders and priorities in a fast-paced environment
- Basic Excel or data entry skills
- Good communication skills (internal team and customers)
EDUCATION
Bachelor's degree.
We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.
Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.
Bachelor's degree.
We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.
Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.
Salary : $40,000 - $48,000