What are the responsibilities and job description for the Omnichannel Fraud Manager position at Academy Sports + Outdoors?
Who We Are
At Academy Sports Outdoors our vision is to be the best sports outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
Education
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
At Academy Sports Outdoors our vision is to be the best sports outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.
We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.
Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!
Education
- High School diploma or equivalent required
- Bachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experience
- 5 years of eCommerce, Retail, or Online Fraud Experience preferred.
- Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organization
- Proven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the team
- Ability to influence cross-functional teams to achieve meaningful business outcomes, often without formal authority
- Must be skilled in managing people: performance, team building, and professional development
- Excellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of work
- Proven ability to accurately analyze data and use learnings to make data-driven business decisions
- Strong understanding of the P&L and key financial metrics that impact the organization
- Analytical with strong problem solving abilities and creative resolution skills
- Self-motivated, with the ability to work on multiple projects in a fast paced environment
- Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)
- Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.
- Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.
- Partner with external partners and banking institutions to implement industry best practices
- Analyze chargeback data from banking institutions and leverage findings to improve fraud controls
- Manage and speak to fraud related costs that roll up to the Omnichannel P&L
- Represent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.
- Keep abreast of emerging retail trends and fraud technologies and implement where appropriate
- Act as the Fraud SME for technical deployments that impact fraud and/or Academy.com.
- Understand the way Omnichannel fits into Academy’s multi-channel strategy
- Required to learn company policies, procedures and safety rules.
- Maintain confidentiality of Academy’s financial information
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures and rules governing professional staff behavior
- Regular attendance required, including being “on call” for one weekend per month
- Holiday and off-hour work can be necessary based on seasonality and/or workload
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.