What are the responsibilities and job description for the Analyst Customer Analytics position at Academy Sports + Outdoors?
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
Job Description : Education :
Bachelor's degree in marketing, business, psychology, sociology or related field
Recent college graduate a plus
Work Experiences :
2 years customer insights, marketing research or other relevant experience
Customer insights and / or marketing research curriculum experience preferred
Skills :
High empathy and curiosity to see the world through the customers' eyes
Acts as an advocate for customer in the interest of building a customer-centric culture
Analytical and problem-solving skills
Ability to analyze structured & unstructured customer research data, identifying root cause of customer issues / pain points
Ability to execute all phases of quantitative design including survey programming, data collection, analysis, report creation and delivery of results to manager
Ability to work with partners to extract data for analysis
Effective written and verbal communication skills, including ability to explain and defend data analysis and insights
Data visualization skills to help bring stories to life
Ability to translate research into actionable insights for business, services and customer experience
Ability to learn quickly and produce high quality work in short periods of time
Ensures that work is completed on time and to the highest standards and while managing and prioritizing multiple project requests simultaneously
Highly self-motivated, solutions-oriented, and proactive problem-solving
Embrace diverse people, thinking and styles
Intermediate knowledge / use of business-related PC applications, such as Excel, Word, Outlook, and Power Point
Experience using survey platforms (such as Qualtrics), business intelligence programs (such as Tableau), and statistical software (such as SPSS) to analyze data a plus
Responsibilities :
Utilize tools to analyze, summarize and report data including structured and unstructured customer research, benchmarks, demographics and internal operational data
Design and execute effective surveys across various platforms
Manage survey projects executed by external partners
Translate moderate to complex customer data into actionable insights
Analyze, report, and track information to identify data patterns and customer pain points
Analyze unstructured data for rule-based categorization and sentiment analysis
Summarize compelling customer stories using data to include suggestions and recommendations based on thorough analysis and findings
Identify customer experience "moments that matter" and friction points
Support manager and director with internal partner consultation, project coordination and execution, annual research and budget planning
Demonstrate ownership and accountability of projects and activities
Develop a thorough understanding of and follow Academy's policies, procedures, and safety rules
Duties may change; team member may be required to perform other duties as assigned
Physical Requirements & Attendance :
Regular attendance required
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Full time
Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Analyst Customer Analytics?
Sign up to receive alerts about other jobs on the Analyst Customer Analytics career path by checking the boxes next to the positions that interest you.
