Vice President of Operations

Vice President, Call Center Operations – Bergen County, NJ or 75-Mile Radius

Do you have what it takes to lead, transform, and drive high-impact growth for a dynamic call center business?

We are a rapidly growing company seeking a VP of Call Center Operations who will oversee 5 distinct operating units, directly reporting to the CEO and President. This is a hands-on leadership role with full P&L responsibility, a focus on maintaining and improving profit margins, and a mandate to help scale the business to $300 million in annual revenue. You will lead 30 call center professionals, supported by 3 experienced managers, and be responsible for daily client, vendor, and employee interactions across all units.

What You’ll Do

• Lead Strategic Growth: Drive the vision for call center operations, developing and executing strategies to maximize efficiency, profitability, and client satisfaction as we scale.
• Oversee Multisite Operations: Manage and optimize 5 separate call center locations, ensuring seamless workflow, productivity, and service excellence.
• Own the P&L: Take full responsibility for profit & loss, budgeting, cost controls, and financial forecasting, ensuring we not only meet but exceed profitability targets.
• Build and Maintain Relationships: Foster strong partnerships with clients, vendors, and internal teams. You’ll be our primary liaison for critical business relationships, ensuring smooth work order flow and operational continuity.
• People Leadership: Inspire, mentor, and develop our call center staff and management team. Your leadership will set the tone for a positive, high-energy work environment.
• Facility & Technician Management: Leverage your experience in facility repair, maintenance, or service technician management to ensure our physical operations are best-in-class.
• Drive Process Improvement: Use critical thinking and analytical skills to identify opportunities for operational improvements, technology adoption, and scalable growth.
• Vendor Management: Negotiate and manage vendor contracts, ensuring cost-effective and reliable service delivery.
• Client-Facing Role: Regularly engage with clients to understand their needs, address concerns, and identify new business opportunities.

Who You Are

• A Visionary Leader: You think big, act decisively, and inspire teams to achieve ambitious goals.
• Experienced Operator: You have a track record in call center leadership, multisite management, and P&L ownership. Experience in facility management or service technician oversight is a must.
• Critical Thinker: You excel at solving complex problems, making data-driven decisions, and building lasting relationships.
• People Person: You thrive in collaborative environments, communicate clearly, and motivate teams at all levels.
• Energetic & Strategic: You bring a youthful, dynamic attitude and the strategic mindset needed to navigate rapid growth.
• Client- and Vendor-Focused: You understand that strong relationships are the foundation of business success.

Logistics & Requirements

• Full-time, onsite: Monday–Friday, 7:00 am – 5:00 pm.
• Location: Must live or be willing to relocate within 75 miles of Bergen County, NJ.
• Compensation: Highly competitive, commensurate with experience and business impact.

How to Apply

To be considered, you must submit:

• Your resume
• Compensation requirements
• A cover letter briefly explaining why you are the right fit for this role and highlighting your relevant experience

All candidates who submit these three items will receive a follow-up call.

Are you ready to take the lead, drive operational excellence, and help us build a $300-million enterprise? If so, we want to hear from you!

Salary : $300