What are the responsibilities and job description for the Travel Reservation Agent position at Academy Express?
Academy Bus is seeking a highly motivated individual to support our charter bus sales team in our busy Orlando, FL market. As a Travel Reservation Agent at Academy, you will have the opportunity to join the largest privately owned and operated transportation company in the U.S.
Travel Reservation Agent Responsibilities:
- Answer incoming calls and assist customers with their charter bus reservations
- Provide information about our services and fleet
- Process reservations accurately and efficiently
- Handle cancellations and modifications to existing reservations
- Maintain accurate records of reservations and customer information
- Respond to customer inquiries in a timely and professional manner
- Keep the lines of communication open between our sales managers and customers
Travel Reservation Agent Desired Qualities and Skills:
- Dependable self-starter that takes initiative and accountability
- Solid customer service experience
- Effective communicator, written and verbal, by phone and email
- Uses active listening techniques, and clear speaking manner with customers
- Establishes and maintains effective working relationships with leadership, colleagues and customers
- Works well in a team oriented environment
- Organized, detail oriented, planner, and multi-tasker
- Superb time management skills
Travel Reservation Agent Requirements:
- 2 years of applicable experience in travel related reservations or customer service role
- Experience working in Outlook, Word, Excel and Powerpoint
Health Insurance and Benefits Offered Include:
- Medical, Dental, Vision, Prescription and Life insurance
- Supplemental coverages
- 401K plan
- Paid Time Off and Holiday Pay
Academy is an Equal Opportunity Employer.