What are the responsibilities and job description for the Operations Supervisor position at Academy Express?
As the Operations Supervisor for our Bergen & Passaic County public transit transportation operations, you will be responsible for employee relations and supervision of the 2nd Shift (1:00 PM – 10:00 PM), providing guidance and support to our drivers and dispatchers and addressing any concerns while ensuring smooth operational flow.
2nd Shift: Monday – Friday, 1:00pm – 10:00pm
*Must be flexible to work other days/time or extended hours as needed.
Earn an annual salary of $70,000-$75,000. Pay rate commensurate with experience level.
Responsibilities:
•Supervise bus operations to support the overall safety and efficiency of service while providing exceptional customer service.
• Provide direct supervision, guidance, and support to bus operators and dispatch personnel.
• Coordinate operational resources and execute action items to ensure uninterrupted service delivery.
• Monitor and manage service issues.
• Ensure compliance with all policies, DOT/FMCSA Hours of Service (HOS) regulations, and company safety standards.
• Monitor and verify operator compliance ensuring accurate tracking.
• Review, audit, and verify operational documentation.
• Ensure buses are inspected, safe, clean, and service-ready.
• Coordinate with Maintenance, Dispatch, and Management to resolve service disruptions and vehicle availability issues.
• Address customer service concerns, operator conduct issues, and service complaints in a professional and timely manner.
• Assist with investigations related to incidents, complaints, accidents, and service failures, documenting findings as required.
• Participate in operational improvement initiatives, safety programs, and compliance audits as directed by management.
Qualifications:
• Ability to manage operations in a fast-paced, high-pressure environment.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent internal and external customer service skills.
• Organized, detail-oriented, and results-driven.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel and basic reporting tools.
• Comfortable working with transportation technology systems including scheduling, dispatch, and HOS platforms.
• Ability to enforce policies consistently and professionally.
Preferred Skills:
• Previous experience in transportation operations required.
• Previous experience in public transportation operations strongly preferred.
• Knowledge of DOT/FMCSA and OSHA regulations required.
• Knowledge of public transportation operating procedures preferred.
• Bachelor’s degree in Operations, Transportation, Logistics, or a related field preferred but not required.
Health Insurance and Benefits Offered Include:
- Medical, Dental, Vision, Prescription, and Life insurance
- Supplemental coverages
- 401K plan
- Paid Time Off
- Holiday Pay
Academy is an EEO
Salary : $70,000 - $75,000