What are the responsibilities and job description for the Branch Operations Support Specialist III position at Academy Bank, N.A.?
Summary
This position requires an experienced individual that will be trained to backup various roles within the Branch Operations Support Team in Deposit Operations. This position supports all Dickinson Financial banks and will learn all Branch support functions.
Responsibilities
- Document and update procedures as necessary.
- Perform account maintenance and block posting using Navigator and/or Foxtrot.
- Assist with annual tax reporting for interest bearing accounts, IRAs, Savings bonds, etc. including B notices and annual missing TIN mailings.
- Have knowledge and assist with one or more of the following job duties: IRA accounts, business accounts, create and change Foxtrot Scripts or death review for deposit clients.
- Order currency for branches, ATMs, and ITMs. Manage instant issue cards for branches.
- Track cash audits completed by branches.
- Fulfill Cashier’s Check request from the Client Care Center. Handle reissue of official checks.
- Provide general support by answering questions over the phone or via chat or email for branch employees, call center employees and associates from other departments.
- Complete verification of deposit requests.
- Complete incoming garnishments, tax levies, child support claims. Handle incoming/outgoing collections, foreign currency, and unfit/mutilated currency.
- Assist with ATM and ITM reconciliations, interest calculations and maintenance requests submitted by the Branch Associates via AEM.
- Protect all client and bank information confidentially and follow all company policies.
- Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Working at the worksite during regular business hours and/or assigned hours.
- Other specified duties as assigned.
Compensation & Benefits
The Branch Ops Support Spec III position pays a range of $19.50 to $22.50 an hour depending on experience.
Full‐time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Salary : $20 - $23
