What are the responsibilities and job description for the Lead Residential Service Plumber position at AC Service Today?
Build a Plumbing Division From the Ground Up — With Customers Waiting
AC Service Today is an established residential HVAC company expanding into plumbing.
We're not starting from zero. We already have an existing customer base, an experienced office team handling scheduling, dispatch and customer communication, a proven residential service operation, and marketing support designed to generate opportunities as the plumbing division grows.
We're hiring one experienced Lead Residential Service Plumber to help launch and build the division.
This is more than another plumbing position. It's an opportunity to get in at the beginning, run calls, help establish how we serve customers, and play a major role in building the plumbing side of the company.
Because we're a growing dual-trade HVAC and plumbing business, residential HVAC experience is strongly preferred. During the plumbing ramp-up, you'll also have the opportunity to support HVAC service needs based on your experience and qualifications.
The Job Is to Serve
Every home you walk into represents someone trusting us with their home and their money.
We expect you to diagnose the problem, educate the homeowner, give them clear options, and help them make the decision that's best for their home.
No high-pressure sales. No unnecessary work.
Take great care of customers, communicate well, do quality work, and the revenue, reviews and repeat business will follow.
If you're an experienced plumber who wants more than just another technician job, and you like the idea of helping build something, we'd like to talk.
What You'll Do
- Diagnose and repair residential plumbing systems.
- Service and install water heaters, including tank and tankless systems.
- Perform drain cleaning and common residential drain repairs.
- Diagnose and repair toilets, faucets, fixtures, disposals and other common plumbing systems.
- Identify opportunities for water treatment, filtration and softening solutions.
- Perform larger plumbing repairs and installations as the division grows.
- Present homeowners with clear Good / Better / Best options when appropriate.
- Explain findings and recommendations in simple, homeowner-friendly language.
- Own the customer experience from initial diagnosis through completed work and final testing.
- Maintain clean job sites and document completed work with photos and notes.
- Recommend memberships, preventative maintenance and additional services when they genuinely benefit the customer.
- Support residential HVAC service work as needed based on experience and certifications.
- Help establish plumbing processes, truck stock, tools, standards and best practices as we build the division.
- Help train and develop future plumbing team members as the department grows.
What We're Looking For
Required:
- Current journeyman plumbing license, competency card or equivalent plumbing credential acceptable for work in our Ocala FL service area.
- Strong residential service plumbing background.
- Residential HVAC service experience.
- Ability to independently diagnose, present options and complete residential service work.
- Strong customer communication skills.
- Valid driver's license and acceptable driving record.
- Professional, dependable and accountable.
- Ability to pass required background screening and drug screening.
Preferred:
- EPA Section 608 HVAC Certification.
- 5 years of residential service plumbing experience.
- Experience working in both plumbing and HVAC.
- Tankless water heater experience.
- Drain cleaning and sewer experience.
- Water treatment or filtration experience.
- Experience with Good / Better / Best option presentation.
- Experience helping lead, train or develop other technicians.
Compensation — A Producer's Seat
Target annual earnings: $85,000 – $115,000
This position is designed for a skilled service professional who wants the ability to increase earnings based on production and performance.
Compensation will include a base/hourly component for applicable non-production work along with commission-based compensation on qualified service and installation revenue.
There is no artificial ceiling on earnings for strong producers.
As the plumbing division grows, so does the opportunity for responsibility, leadership and income.
Why AC Service Today?
Established customer base
You're joining an existing residential service company, not a startup trying to find its first customer.
Plumbing growth opportunity
You'll have the opportunity to help build the plumbing division instead of simply inheriting someone else's system.
HVAC Plumbing platform
We're building a true whole-home service company where HVAC and plumbing work together instead of operating in separate silos.
Office support
Our team handles scheduling, dispatching, customer communication and billing so you can focus on customers and production.
Company-provided resources
Company vehicle, fuel card, stocked equipment and specialty tools provided as required.
Opportunity to lead
As plumbing volume grows, we expect to add technicians and support staff. The person who helps us build it successfully will have the opportunity to grow with it.
Our Core Values
These aren't signs hanging on a wall. They're how we expect our team to operate with customers and with each other.
- Do what you say you're going to do.
- Have a positive, can-do attitude.
- Be a team player.
- Always strive to exceed expectations.
- Be accountable and reliable.
- Operate with integrity above all else.
Benefits
- Company vehicle
- Fuel card
- Company-provided tools and specialty equipment as applicable
- Performance-based earning opportunity
- Career and leadership growth as the plumbing division expands
- License and professional-development support
Work Location: In person – Ocala, Florida
If you're a strong residential plumber with HVAC experience who wants the opportunity to help build a division instead of simply filling another technician seat, we want to hear from you.
Pay: $85,000.00 - $115,000.00 per year
Benefits:
- Company truck
- Fuel card
Work Location: In person
Salary : $85,000 - $115,000