What are the responsibilities and job description for the Room Attendant position at AC Scottsdale Old Town?
Description:
The Room Attendant plays a critical role in ensuring a clean, comfortable, and welcoming environment for our guests. This position is responsible for maintaining high standards of cleanliness and guest service to enhance overall satisfaction.
- Clean and service guest rooms according to hotel standards, including:
- Making beds, changing linens, and replacing towels.
- Dusting, vacuuming, and sanitizing surfaces.
- Replenishing amenities (soap, shampoo, water, coffee, etc.).
- Ensure bathrooms are cleaned, sanitized, and stocked with supplies.
- Where applicable, clean kitchen areas, ensure appliances are clean and in working order.
- Check and report any maintenance issues (e.g., lighting, plumbing, or HVAC problems).
- Follow proper procedures for handling lost and found items.
- Respect guest privacy and follow hotel protocols for “Do Not Disturb” signage.
- Restock housekeeping carts and storage areas; maintain cleanliness and proper safety protocols.
- Deliver guest requested items to guest rooms upon request.
- Adhere to all safety and sanitation guidelines.
- Provide courteous and professional service when interacting with guests and co-workers
- Maintain accurate room status information on daily assignment sheets.
- Adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
- Comply with hotel security, fire regulations and all health and safety legislation.
- Assist other departments wherever necessary and maintain good working relationships.
Requirements:
- Previous housekeeping experience in a hotel environment highly desired.
- Ability to communicate verbally and in writing to follow job duties.
- Ability to work varied schedule as necessary including weekends and holidays.
Physical Requirements:
- Must tolerate prolonged periods of standing, walking, kneeling, bending, stooping, and climbing stairs.
- Must tolerate exposure to cleaning solutions.
- Must be able to Push up to 75 pounds, lift and carry up to 25 lbs.