What are the responsibilities and job description for the Front Desk Agent position at AC Hotel Tuscaloosa Downtown?
Key Responsibilities:
- Greet and welcome guests warmly and provide excellent customer service.
- Process check-ins, check-outs, and reservations accurately and efficiently.
- Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
- Handle payments, process transactions, and maintain accurate records.
- Assist with resolving guest concerns or complaints professionally and efficiently.
- Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Maintain petty cash fund.
- Maintain a clean and organized front desk and lobby area.
- Work collaboratively with other departments to ensure a seamless guest experience.
- Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
- Other duties as assigned.
Qualifications & Requirements:
- High School Diploma or GED.
- Previous front desk, hospitality, or customer service experience preferred.
- Strong communication and interpersonal skills with a guest-first mindset.
- Intermediate to advanced computer proficiency, ability to use Microsoft 365.
- Ability to handle multiple tasks in a fast-paced environment.
- Must be detail-oriented, organized, and reliable.
- Maintain a professional appearance.
- Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
Why Join Us?
- Work in a vibrant, resort environment with a supportive team.
- Competitive pay and employee perks.
- Gain valuable experience in hospitality and guest services.
- Be part of a fun and engaging resort community.
If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!
This is a full-time year-round position working at AC Hotel Tuscaloosa Downtown in Tuscaloosa, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, paid time off plan, and discounted travel program benefits for team members, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Equal Opportunity Employer
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