What are the responsibilities and job description for the Front Desk/Bar Supervisor position at AC Hotel Portland Lake Oswego?
InnVentures Overview
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20 states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Overview
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Bar Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty. Your role is to ensure our guests enjoy a quality food and beverage experience that will allow them to lift their glass and cheers to a successful stay. Your ability to operate in a fast paced environment while engaging in meaningful conversation with our guests will support our mission of building guest loyalty.
We offer eligible employees a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
- Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
- Get paid daily
Responsibilities
- Assist with training, coaching and scheduling for the front office team.
- Ensure all guests are served promptly and courteously during all shifts.
- Apply problem solving skills to resolve guest issues to their satisfaction.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Serve guests in the bar, restaurant and room service attentively and efficiently.
- Mix ingredients to prepare cocktails and other drinks. Serve wine, beer and non-alcoholic beverages. Serve food prepared in the restaurant as needed.
- Offer both flexibility and creativity to meet guest requests.
- Complete guest orders and accurately collect payments.
- Clean and wash bar ware, utensils and bar area. Restock and prep bar items as needed.
- Assist with quality, cleanliness and organization of the bar, restaurant and kitchen.
- Assist with inventory, ordering and receiving of all food and beverage items.
- Support the goals of the hotel through teamwork and collaboration with all departments.
Qualifications
Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. You must be able to obtain a Food Handler’s Permit and Alcohol Server’s Permit. Applicants must be available to work evenings, weekends and holidays.