Group Rooms Sales Coordinator

Overview

Join our dynamic hospitality team as a Group Rooms Sales Coordinator, where your enthusiasm and organizational skills will drive the success of our group reservations and guest relations. In this vital role, you will serve as the primary point of contact for group bookings, ensuring seamless communication between clients and our hotel operations. Your energy and attention to detail will help create memorable experiences for our guests while supporting the overall revenue growth of our property. This paid position offers an exciting opportunity to develop your hospitality management skills in a fast-paced, customer-focused environment.

Duties

• Coordinate and manage group room reservations, ensuring accurate booking details and timely confirmations using property management systems (PMS) such as OPERA or similar platforms
• Act as the main liaison between clients, sales teams, and front desk staff to facilitate smooth communication and guest satisfaction
• Assist with the preparation of group contracts, proposals, and billing documentation, maintaining clear records of all transactions
• Provide exceptional customer service via phone, email, and in-person interactions, demonstrating excellent phone etiquette and multi-line phone system proficiency
• Support the sales team by generating reports on group bookings, occupancy rates, and revenue targets to optimize sales strategies
• Handle guest inquiries related to reservations, amenities, or hotel policies with professionalism and problem-solving skills
• Collaborate with hotel departments to ensure guest services meet high standards of hospitality and guest relations are maintained throughout their stay

Qualifications

• Proven experience in hospitality management or hotel front desk operations, with familiarity in hotel management systems such as OPERA or equivalent property management software
• Strong customer service skills with a focus on guest relations and problem-solving capabilities
• Multilingual or bilingual abilities are highly desirable to effectively communicate with diverse clientele
• Knowledge of hotel emergency procedures and guest safety protocols is preferred
• Excellent phone communication skills, including experience with multi-line phone systems and phone etiquette
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
• Previous experience in night audit or front desk roles is advantageous but not required

Join us in delivering outstanding hospitality experiences! We are committed to fostering a supportive environment where your skills grow alongside our reputation for excellence. This role offers a chance to be part of a vibrant team dedicated to creating welcoming spaces for every guest.

Pay: $20.00 - $22.00 per hour

Expected hours: 39.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $22