What are the responsibilities and job description for the Assistant Front Office Manager - AC Clayton position at AC Clayton?
Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.
- Support and train associates to deliver exceptional guest service and resolve concerns proactively
- Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
- Assist with front office operations, revenue strategies, and inventory management
- Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
- Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
- Assist in developing and managing departmental budgets and financial objectives
- Partner with the Guest Service Manager to drive service culture and operational excellence
- Previous hotel front office or guest services supervisory/management experience
- Strong knowledge of guest service standards, recovery planning, and associate training
- Ability to analyze guest satisfaction data and implement improvement strategies
- Excellent communication, leadership, and organizational skills
- Strong financial acumen and knowledge of budgeting/accounting procedures
- Familiarity with HR compliance, safety programs, and hotel systems
At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.
Inspire greatness in your team
Encourage and support team members to reach their full potential
Create a work environment that is a Great Place to Work for ALL
Lead with integrity, transparency, respect, and professionalism
Care for your team, and their families
We are Concord!
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
Pay Rate: $17.29 - $18.54/hour. This is an overtime eligible position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $17 - $19