Doorperson

Description

Are you fueled by a passion for hospitality and excited to build your career with one of the industry’s most iconic and respected brands? The AC Hotel by Marriott Downtown Chicago is seeking a Door Person to join our team. In this role, you will warmly welcome and assist guests as they enter and exit their vehicles as well as transport luggage and packages, ensuring a smooth and pleasant arrival experience. This is your opportunity to make a lasting impact in a stylish, fast-paced environment where people are at the heart of everything we do.

Nestled just steps from the iconic Magnificent Mile, our 224-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality, we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What you will be doing:

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.

• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items.

• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.

• Maintain condition and cleanliness of work area.

• Responsible for snow removal near entryway (seasonal).

• Perform other duties as assigned.

What we are looking for:

• Prior hospitality or customer service experience preferred.

• Ability to speak, understand, and read the English language in order to communicate with guests and follow instructions.

• Ability to grasp, lift, and/ or carry or otherwise move packages and boxes and luggage up to 75 lbs. continuously throughout the shift.

• Ability to stand, walk and continuously perform essential job functions.

• Sufficient manual dexterity in one hand to be able to load and unload luggage.

• Concierge Services & knowledge of the Chicago Downtown area preferred

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and Marriott Worldwide properties

• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

• “Two for one” movie theater coupons at Marcus Theatres

• Ability to grow your career and transfer from one property to another \

• Paid time off

• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

• And more!

Pay Estimate: $16.60/Hour

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 17 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer.