What are the responsibilities and job description for the Appliance Service Representative position at Abt?
Abt Electronics has an immediate opening for the position of an Appliance Repair Representative. We are a family owned company who has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Appliance Repair Representative to join our team. If this is you, we want to hear from you!
In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include:
- Assisting customers over the phone with their appliance service needs
- Basic troubleshooting with appliance issues
- Creating service tickets to document customers’ needs
- Dispatching service techs to customers’ homes
Job Requirements:
- At least 1 year of customer service experience
- Basic operational knowledge of appliances
- Strong computer skills
- Ability to take initiative & make decisions
- Approachable & outgoing personality
- Scheduling includes night & weekend hours
- Bi-lingual a plus
We offer our team members:
- Hourly rate starting at $18.00 or more based upon experience
- Yearly performance review
- Potential for advancement
- Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
- 401(k) (Charles Schwab), which includes a matching program
- Life & Disability insurance (Lincoln Financial)
- Generous Paid Time Off/Sick Pay Program
- Continued training & career development
- Employee discounts on all products we sell
- Performance based bonus programs
- Paid English as a Second Language (ESL) classes for team members who want to improve their English skills
Salary : $18