What are the responsibilities and job description for the Night Dispatcher position at ABSOLUTE TOWING AND HAULING SERVICS, LLC?
Overview
Absolute Towing is looking for a reliable, level-headed Night Dispatcher to join our team 3:00pm - 12:00am. This role keeps our trucks moving after-hours, coordinates drivers, and provides calm customer service during high-stress situations. If you can multitask, stay organized, and communicate clearly, we want to talk to you.
Responsibilities
- Answer incoming customer and roadside calls
- Dispatch light/medium trucks to calls efficiently
- Maintain accurate notes, timestamps, and updates in Towbook
- Communicate with drivers throughout the shift & track ETAs
- Verify payment methods, relay important info to drivers and supervisors
- Coordinate with motor clubs when needed.
- Ensure all calls are closed out properly and all documentation is accurate
- Maintain calm, professional communication even during high-volume periods
Requirements
- Prior dispatching or towing experience preferred but not required
- Must be dependable with strong attendance
- Ability to multitask, type quickly, and learn Towbook
- Strong communication skills (clear, calm, respectful)
- Comfortable working independently during night hours
- Must pass background check
- Must be able to handle stressful situations and problem-solve
- Reliable transportation
- Basic computer skills (email, texting, GPS/locations, Towbook navigation)
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $15