Physical Therapy Receptionist (prior auths, billing, payment posting)

We are seeking a detail-oriented and personable Physical Therapy Receptionist to support front office operations in a fast-paced outpatient clinic. The ideal candidate has experience with prior authorizations, medical billing, and payment posting, along with strong communication and organizational skills. This role is essential in ensuring a smooth patient experience and efficient administrative workflow.

Key Responsibilities:

• Greet and check in patients in a friendly and professional manner
• Schedule, confirm, and manage patient appointments
• Verify insurance benefits and obtain prior authorizations for therapy services
• Handle patient intake, including collecting and updating demographic and insurance information
• Process co-pays, deductibles, and outstanding balances at time of service
• Post payments accurately (cash, credit card, EFT, and insurance payments)
• Assist with medical billing tasks, including claim submission, follow-ups, and resolving denials
• Maintain accurate and up-to-date patient records in the EMR system
• Answer phone calls, respond to inquiries, and direct messages appropriately
• Coordinate with therapists and clinical staff to ensure smooth patient flow
• Maintain compliance with HIPAA and confidentiality standards
• Perform general administrative duties such as filing, faxing, and scanning documents

Qualifications:

• Previous experience in a medical office, preferably in physical therapy or rehabilitation setting
• Hands-on experience with prior authorizations, insurance verification, and billing processes
• Familiarity with payment posting and reconciliation procedures
• Knowledge of EMR/EHR systems and medical billing software