What are the responsibilities and job description for the Operations Supervisor - Los Angeles position at Absolute International Security?
Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.
Job Title: Operations Supervisor
Pay Rate: $22.00 - $26.00
Location: Irwindale, California
Available Job Schedules:
- Monday - Friday: Day Shift (07:00 - 16:00)
- Friday - Tuesday: Grave Shift (21:00 - 06:00)
FLSA Status: Full-Time, Non-Exempt
Job Overview
Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts. This role is ideal for a security professional ready to advance into a high-impact leadership position with increased responsibility, autonomy, and growth potential.
Key Responsibilities
- Oversee daily security operations across multiple client locations
- Conduct site inspections, quality assurance audits, and operational assessments
- Ensure compliance with post orders, company policies, client requirements, and regulatory standards
- Respond to operational issues, emergencies, staffing shortages, and client concerns
- Monitor security personnel performance and implement corrective actions when necessary
- Maintain operational readiness and ensure proper deployment of personnel
- Lead, mentor, coach, and develop supervisors and security officers
- Assist with recruiting, onboarding, training, and employee retention initiatives
- Conduct performance evaluations and provide constructive feedback
- Promote accountability, professionalism, teamwork, and a culture of excellence
- Identify future leaders and support career development opportunities
- Build and maintain strong professional relationships with clients
- Serve as a point of contact for operational concerns and service requests
- Ensure client expectations are consistently met or exceeded
- Conduct client follow-ups and site visits to maintain service quality
- Assist in resolving complaints and implementing service improvements
- Prepare incident reports, operational summaries, and performance documentation
- Review Daily Activity Reports (DARs) and ensure accuracy and completeness
- Assist management with scheduling, staffing coordination, and workforce planning
- Track operational trends and provide recommendations for continuous improvement
- Communicate critical updates and field intelligence to executive management
- Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity
- Perform thorough routine patrols of the assigned area
- Monitor entrance and departure of employees, visitors, and vehicles
- Control access points and maintain visitor/vendor logs
- Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations
- Prepare clear and accurate incident reports, daily activity logs, and other required documentation
- Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients
- Respond promptly to alarms, incidents, emergencies, and disturbances
- Assist in evacuations and emergency procedures as required
- Coordinate with law enforcement and emergency responders as needed
- Maintain a clean, neat, and professional appearance at all times
- Maintain authorized less-than-letahal equipment in compliance with company standards
- Provide outstanding customer service while maintaining a safe and secure environment for all
- Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions
- Follow post orders, site protocols, and all relevant company procedures
Minimum Qualifications
- Must be at least 26 years old for driving positions
- Minimum 5 years of security supervisory, field operations, law enforcement, military, or leadership experience
- Ability to pass a background check, drug screening, and additional client requirements
- Ability to pass MVR driving requirements for driving positions
- Strong leadership, organizational, and problem-solving abilities
- Excellent verbal communication, customer service, and interpersonal skills
- Ability to write clear and accurate reports
- Proficiency with report writing, scheduling software, Microsoft Office, and basic computer applications
- Ability to stand and walk for extended periods and perform physical tasks as required
- Comfortable working outdoors, including during varied weather conditions
- Must have reliable transportation
- Must be dependable, committed to ethical conduct, and acts with integrity
- Must be able to work independently and make sound decisions under pressure
- Must maintain a clean, professional appearance and adhere to company grooming and uniform standards
License & Certification Requirements
- Valid California Guard Card
- Valid Government ID
- Valid Driver's License
- CPR/First Aid/AED Certification
- Pepper Spray Certification
- Baton Permit
- Exposed Firearm License
- Firearm Dealer Record of Sale (DROS)
- High School Diploma or GED equivalent
Additional Preferred Skills
- Prior experience managing multiple locations, employees and operational priorities
- Prior experience managing large teams and/or multiple client accounts
- Knowledge of California BSIS regulations and compliance requirements
- Security Guard Training Certificates
- Bilingual (Spanish / Mandarin)
Additional Information / Benefits
- Weekly Pay
- Premium Shift Pay for Holidays Worked
- 401(k) Retirement Plan
- Health / Dental / Vision Insurance
- Paid Sick Leave
- Training and Career Development
- Employee Assistance Programs
- Additional benefits, such as Paid Time Off (PTO), vary depending on position
This position is at-will, and job duties/schedules may be adjusted based on client requirements or operational needs.
Absolute International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our Recruiting department at recruiting@absolutesecurityintl.com or call us at (626) 858-7188.
Absolute International Security is a BSIS licensed Private Patrol Operator (PPO #16302).
5155 Irwindale Avenue
Irwindale CA 91745
(626) 858-7188
absolutesecurityintl.com
Salary : $22 - $26