Quality Coordinator

Job Title: Quality Coordinator

Location: Irwindale, CA (On-Site)

Job Type: Full-Time

Position Overview

We are seeking a highly organized and detail-oriented Quality Coordinator to support daily operational quality, compliance, and documentation processes. This role requires exceptional multitasking abilities, strong communication skills, and the ability to work accurately in a fast-paced environment. The Quality Coordinator will ensure that all reports, records, and procedures meet company standards and regulatory requirements.

Key Areas of Responsibility

Quality Assurance & Documentation

• Maintain accurate and detailed records of daily operational activities
• Review, verify, and audit reports for accuracy and completeness
• Track and document schedule changes, incidents, and compliance-related updates
• Ensure all documentation meets internal quality standards and regulatory requirements
• Prepare end-of-shift, weekly, and monthly quality reports as assigned

Operational Support

• Assist supervisors and management with quality-related tasks and follow-ups
• Monitor workflow processes to identify errors, inconsistencies, or areas needing correction
• Support scheduling and dispatch teams by verifying accuracy of assignments and updates
• Communicate with field staff to confirm information, resolve discrepancies, and ensure compliance

Communication & Coordination

• Communicate quality issues, errors, or missing information to appropriate departments
• Coordinate with supervisors, managers, and field personnel to resolve documentation or compliance concerns
• Maintain professional and timely communication with internal teams and clients

Multitasking & Workflow Management

• Manage multiple tasks, deadlines, and priorities simultaneously
• Monitor emails, phone calls, and system alerts while maintaining accuracy in documentation
• Prioritize tasks based on urgency, operational impact, and compliance requirements

Process Improvement

• Identify recurring issues and recommend improvements to enhance accuracy and efficiency
• Assist in updating quality procedures, checklists, and internal guidelines
• Support training efforts by helping staff understand documentation and quality expectations

Qualifications

Required

• Extreme attention to detail with the ability to identify errors and inconsistencies
• Strong multitasking skills and ability to work under pressure
• Minimum 2 years of administrative, quality, or operations support experience
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision
• High level of accuracy and strong organizational skills
• Proficiency with computers, email, and Microsoft Office (Word, Excel, Outlook)
• Reliable transportation and consistent attendance

Preferred

• Experience in security, dispatch, scheduling, or operations environments
• Experience with TrackTik or similar security management software
• Experience preparing reports, audits, or compliance documentation
• Bilingual (English/Spanish) is a plus

Schedule

• Full-time, 8-hour shifts
• 3rd shift
• Flexibility required based on operational needs

Compensation

$17.50 – $20.00 per hour (based on experience)