What are the responsibilities and job description for the IT Helpdesk Technician position at Absolute Computer Solutions?
Job Description
We are seeking a skilled Helpdesk Technician to join our fast-paced team. In this role, you will provide essential IT support services to our clients, ensuring seamless operation of their systems and networks.
Responsibilities:
We are seeking a skilled Helpdesk Technician to join our fast-paced team. In this role, you will provide essential IT support services to our clients, ensuring seamless operation of their systems and networks.
Responsibilities:
- Provide frontline technical support to clients via phone, email, or remote access tools.
- Diagnose and resolve technical issues related to hardware, software, and network systems.
- Escalate complex issues to Level 3 support or relevant teams for prompt resolution.
- Document all support interactions and solutions using our ticketing system.
- Assist in the maintenance and administration of client IT infrastructure, including servers, workstations, and network devices.
- Conduct routine system monitoring and performance tuning to ensure optimal uptime and performance.
- Collaborate effectively with team members and other departments to deliver exceptional service and support.
- Minimum 2 years of professional IT experience in a similar role, preferably within an MSP environment.
- Proficiency in troubleshooting Windows and Mac OS environments, Office 365, and basic networking concepts.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
- Certifications such as CompTIA A , Network , or Microsoft certifications are a plus.
