What are the responsibilities and job description for the Helpdesk Support position at Absentee Shawnee Tribe of Indians of Oklahoma?
This position is currently open.
Public?:
Public
Division:
Information Technology
Reports To:
IT / MIS Director
Type of Position:
Regular Full Time
Location:
Absentee Shawnee Tribe / 2025 S. Gordon Cooper Dr. / Shawnee, OK 74801
General Description
The Desktop Support Analyst will serve as a point of contact for company's internal user population, supporting the staff on a variety of desktop support initiatives. This position must have strong technical and analytical skills, demonstrated knowledge of the use of technology, as well as strong interpersonal skills in dealing with a wide range of users with varying levels of computer familiarity.
Responsibilities & Duties
- Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, networking, telecommunication, audio-visual, and other IT related technologies.
- Support, troubleshoot and assist in the maintenance of Windows operating systems.
- Create and maintain Active Directory and Exchange email accounts.
- Assist with maintaining asset inventory tracking and licensing information.
- Perform hardware and software installation and updates.
- Scan for and remove malware from company computers.
- Must adhere to Absentee Shawnee Tribe Personnel Policies and Drug and Alcohol Policies.
- Other Duties as assigned
Qualifications
Education and Qualifications
- CompTIA A certification preferred, or Associates degree in Computer related field; demonstration of applicable job experience with satisfactory performance for at least 2 years in a similar position will be considered as a substitute.
- Ability to work under pressure.
- Ability to manage multiple tasks concurrently.
- Strong problem solving and analytical skills.
- Effective oral and written communication skills.
- Strong communication skills and a desire to assist non-technical users.
- Thorough knowledge of troubleshooting of PC hardware and peripherals.
- Strong knowledge and understanding of Windows operating systems including Windows 10 / 11.
- Knowledge of Windows server 2016, Server 2019 or Server 2022 (is a plus).
- Laserfiche Administration Preferred.
- Prior working knowledge of Microsoft applications, including Office Suite.
- Active Directory administration experience.
- Exposure to PC virtualization technology.
- Must have a valid driver’s license.
- Must be able to pass a drug test and background check.
Working Conditions and Physical Requirements
- Must be able to sit, stand, stoop, bend or kneel for long periods of time.
- Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.
- Willing to travel.
- Frequent lifting (up to 15 lbs)
- Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
1 month 1 week ago
Tribal Preference/Native American Preference/EEO/Smoke Free/Drug Free Workplace
Indian preference applies to all positions, but all resumes will be accepted.
Forward Completed Absentee Shawnee Tribe applications with resume to:
Absentee Shawnee Tribe
Human Resources Department
2025 South Gordon Cooper Dr.
Shawnee, OK 74801
Fax: 405-273-2710
Email: HR@astribe.com
