What are the responsibilities and job description for the Mechanical Designer position at Absen Inc.?
Job Description & Essential Functions of the Mechanical Designer, Technical Services
Job Description: The Mechanical Designer, Technical Services will serve as the liaison between headquarters, China, and the U.S. Absen team. This position will perform a variety of complex technical tasks and support the sales team with pre-sales opportunities and post-sales services, providing engineering solutions to clients, regional product management, managing engineering documents, and performing internal and external training.
Essential Functions:
- Answer all technical questions from current and prospective clients and the sales team
- Listen to sales conversations and help build strategy to win the opportunity
- Provide technical assistance to clients as well as prospects, including site surveys, designing parts and accessories, and making mechanical drawings and electrical schematics
- Provide support to the repair service team in areas of repair, service, or installation
- Draft technical documents such as specs, drawings, instructions, etc
- Provide internal and external product training
- Assist with post-sales events, such as project management, support and development
- Serve as a liaison between the customer and the company
- Serve as a liaison between headquarters, China, and the USA Absen team
- Participate in tradeshows, conferences, demos, trainings, and other business-related events
- Provide daily technical (troubleshooting) phone and online support for all Absen customers
- Conduct onsite technical installation for clients all over the United States
- Deliver onsite technical installation consultation and provide clear instructions
- Field and manage support calls as assigned
- Travel to customer sites as needed to coordinate duties listed above
- Prepare warehouse Demos and site support for the demos
- Escalation management process (when applicable)
- Perform all other duties as assigned by management
Competencies:
- Must have working knowledge of AutoCAD and Solid Works/Inventor/Pro-E or equivalent
- Must have knowledge of ASME Y14.110-2000 & Y14.5-1994 drawings
- Must have knowledge of various fabrications and assembly, including metal machining. Sheet metal fabrication, and molding
- Must have knowledge of electrical systems, products and components
- Must have knowledge of industry specifications for materials, parts, and processes
- Should be creative, innovative, and committed to excellence
- Detail oriented
- Ability to work alone and in a team
- Ability to work in a diverse and fast paced environment
- Legally authorized to work in the U.S.
Education & Experience Requirements:
- Bachelor’s degree, STEM majors
- Mechanical Engineering preferred
- Entry level position
- Minimum 1-year LED/AV experience preferred.
Physical Requirements:
- Ability to independently set up and dismantle LED display demonstration equipment for customer presentations, with or without reasonable accommodation.
- Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
- Ability to stand for periods of up to 2 hours during demonstrations and presentations.
Work Location:
- Absen Orlando
- May be required to work overtime or flexible hours on an as-needed basis
Travel:
- May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events
- May be required to travel back and forth from SZ HQ and Orlando HQ
Language:
- Must be able to understand, speak, and write the English language
- Must be able to understand and speak the Chinese language
Compensation range:
Hourly rate from USD20 and up, depending on qualifications, experience, and geographic location.