Quality Assurance Manager

Position Description

The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining the company’s Quality Management System (QMS) to ensure compliance with customer, regulatory, and internal requirements. This role leads quality personnel, oversees inspection and audit activities, and drives continuous improvement initiatives to ensure product quality, process consistency, and customer satisfaction. The QA Manager plays a critical role in maintaining compliance with ISO9001/AS9100 and supporting operational excellence.

Competencies:

• Strong knowledge of quality management systems and regulatory requirements.
• Proven leadership and team management skills.
• Ability to interpret engineering drawings, specifications, and standards.
• Strong analytical, problemsolving, and root cause analysis skills.
• Excellent communication and crossfunctional collaboration abilities.
• Attention to detail with a focus on compliance and risk management.
  
  

Essential Functions:Quality Management System (QMS):

• Develop, maintain, and improve the Quality Management System in compliance with ISO9001/AS9100.
• Ensure procedures, work instructions, and records are properly controlled.
• Manage Root Cause and Corrective Actions, internally and externally.
• Oversee metrics/Inspection data for Quality Department.
• Lead management reviews and quality planning activities.
  
  

Audits & Compliance:

• Plan and conduct internal audits and support external, customer, and regulatory audits.
• Serve as primary point of contact for certification bodies and auditors.
• Ensure timely response and closure of audit findings and corrective actions.
  
  

Quality Control & Assurance:

• Oversee inspection activities including receiving, inprocess, and final inspection.
• Review and disposition nonconforming material.
• Ensure effective corrective and preventive action (CAPA) processes.
  
  

Customer & Supplier Quality:

• Serve as the quality liaison for customer inquiries, complaints, and corrective actions.
• Support supplier quality management, audits, and corrective actions.
• Review customer quality requirements and ensure proper flowdown.
  
  

Continuous Improvement & Reporting:

• Analyze quality metrics, trends, and risks.
• Drive continuous improvement initiatives to reduce defects, scrap, and rework.
• Prepare and present quality performance reports to leadership.
  
  

Cross-Functional Collaboration:

• Partner with Manufacturing, Engineering, Purchasing, and Program teams to support quality objectives.
• Support new product introductions and process changes from a quality perspective.
  
  

Non-essential Functions:

• Adhere to safety protocols and maintain a clean and organized work area.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
  
  

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree in Quality, Engineering, or related field preferred.
• 8 years of quality experience in a manufacturing environment required.
• Prior quality management experience required.
• Strong knowledge of ISO9001/AS9100 standards.
• Experience with audits, corrective actions, and continuous improvement.
• Strong leadership, communication, and organizational skills.
  
  

Essential Physical Requirements:

• Ability to stand or walk for extended periods since this role may require occasional visits to the production floor to observe processes or gather data, candidates should be able to stand or walk for periods of time in a manufacturing environment.
• Fine motor skills and manual dexterity required for tasks such as data entry, handling documents, and using various analytical tools or equipment that may be part of cost analysis processes.
• The ability to read and interpret detailed data, charts, spreadsheets, and technical information on computer screens and paper documents. This includes viewing production processes and materials closely during audits or assessments.
• Ability to Lift and Carry up to 20 Pounds: Though not a physically demanding job, occasional lifting and carrying of equipment, files, or documents may be required, especially during onsite reviews or when working with productionrelated materials.
  
  

Other Physical Requirements:

• This is a designated safetysensitive position.
  
  

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Abrams Manufacturing has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. Abrams Manufacturing reserves the right to change this job description and/or assign tasks for the employee to perform as Abrams Manufacturing may deem appropriate.