What are the responsibilities and job description for the Live Chat Support Assistant/ Customer Service Representative position at Above The Barre Dance Academy?
Position Summary
We are looking for a friendly, reliable, and customer-focused Remote Live Chat Support Assistant / Customer Service Representative to assist customers through online chat and other approved communication channels. The ideal candidate is professional, patient, and able to provide helpful responses while handling multiple customer inquiries efficiently.
Responsibilities
Respond promptly and professionally to customer questions through live chat.
Provide accurate information about products, services, orders, and company policies.
Resolve customer concerns or escalate issues when necessary.
Document customer interactions and update records accurately.
Follow established customer service procedures and guidelines.
Maintain a positive and professional tone in all communications.
Work collaboratively with team members to ensure a consistent customer experience.
Qualifications
Strong written and verbal communication skills.
Friendly, professional, and customer-focused attitude.
Good typing, computer, and internet skills.
Strong attention to detail and problem-solving abilities.
Ability to multitask and work independently in a remote environment.
Previous customer service, chat support, or administrative experience is a plus.
Training may be provided for qualified candidates.
What We Offer
Fully remote work environment.
Flexible scheduling options.
Training and onboarding support.
Supportive team environment.
Opportunities for growth and advancement.
Salary : $18 - $48