Program Coordinator

Reports to: Director of Operations
Schedule: Monday–Friday with rotating on-call responsibilities, including weekends and occasional support outside normal residential hours
Status: Full-Time

Lead People. Strengthen Homes. Elevate Quality.

At Above Expectations, everything we do centers on helping the individuals in our residential programs live meaningful, self-directed lives. Our Program Coordinators are the leaders who make that happen every single day.

This is a high-visibility leadership role responsible for guiding Program Supervisors, ensuring regulatory excellence, strengthening team performance, and building homes where individuals are safe, supported, and empowered.

If you are an experienced residential leader who knows how to balance compassion, accountability, and operations — you’ll thrive here.

What You’ll Do

Leadership & Team Development

You’ll directly supervise Program Supervisors and indirectly support DSP teams across multiple homes.

You will:

• Create strong, accountable, communicative teams

• Coach, mentor, and develop emerging leaders

• Lead change and organizational initiatives

• Conduct performance reviews and provide ongoing feedback

• Promote a culture of appreciation, growth, and professionalism

• Maintain positive relationships with families and stakeholders

Operations & Oversight

You are the person making sure the trains run on time and safely.

You will:

• Monitor staffing ratios, schedules, overtime, and coverage

• Review documentation, incident reports, and service records daily

• Ensure timelines are met (ISPs, GERs, T-Logs, audits, etc.)

• Conduct routine home visits and quality reviews

• Oversee budgets, appointments, vehicle logs, and maintenance follow-up

• Ensure supervisors execute responsibilities consistently and correctly

Compliance & Quality

You help the organization stay inspection-ready every day.

You will:

• Serve as a subject matter resource on DDDS and regulatory expectations

• Lead responses to licensing reviews and plans of correction

• Analyze trends from incidents and audits to drive improvement

• Ensure policies, procedures, and documentation standards are followed

Person-Centered Excellence

Quality services start with honoring choice and independence.

You will:

• Support teams in helping individuals pursue their goals and preferences

• Encourage informed decision-making and community integration

• Promote rights, advocacy, and meaningful relationships

• Ensure assessments, surveys, and support tools are completed and used effectively

What Makes Someone Successful Here

The best Program Coordinators are:
✔ confident decision makers
✔ calm in crisis
✔ skilled at coaching others
✔ comfortable holding people accountable
✔ highly organized
✔ passionate about person-centered supports

They can zoom in to solve a daily issue and zoom out to improve systems.

What You Bring

Education
High school diploma or equivalent required; college degree preferred.

Experience
At least four years of leadership experience in residential services, such as Program Supervisor or Manager level.

Other Requirements

• Valid driver’s license

• Ability to pass required background screenings

• Comfort with documentation systems and learning new software

Work Environment & Physical Expectations

This role includes time in residential homes and the community. Duties may involve walking, standing, assisting individuals as required by support plans, and responding to emergencies. Reasonable accommodations are available.

What You’ll Love About Working Here

• Mission-driven work that changes lives

• Leadership autonomy with strong operational support

• Opportunity to develop supervisors and grow future leaders

• A collaborative management culture

• Competitive pay and benefits

• A company that invests in quality, compliance, and people