What are the responsibilities and job description for the Community Case Manager & Program Coordinator position at Above and Beyond Family Recovery Center?
Benefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePosition Overview: Above and Beyond Food Pantry seeks a full-time Community Case Manager & Program Coordinator to support and expand our case management and social services programming. This is a non-exempt, hourly position that is community-facing, structured, and hands-on.This position does not include staff supervision or people management responsibilities. The role may provide day-to-day task direction and coordination to volunteers, interns, or stipend-based program support staff to support program effectiveness.This role requires a professional who is proactive, organized, and comfortable initiating daily client engagement. Success in this position depends on consistently building relationships, encouraging participation in services, and maintaining organized, client-ready program operations.The position is structured as approximately 70% case management, outreach, and partnership coordination, and 30% program and pantry support. Duties are performed during scheduled work hours and may vary by day based on operational needs. This is not a remote role and is not an on-call position.Essential Functions & Responsibilities:(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)I. Case Management & Client EngagementProactively engage pantry clients during scheduled work hours to assess needs and encourage participation in case management servicesBuild and maintain an active caseload through direct, in-person outreach; this role does not rely solely on self-referralsProvide short and long term case management supportMaintain timely, accurate case notes and documentation in accordance with organizational and funder requirementsApply trauma-informed, client-centered, and culturally responsive practicesIdentify service gaps and communicate program improvement recommendations to leadershipII. Partnerships & Program CoordinationEstablish and maintain working relationships with community partners, agencies, and service providersCoordinate on-site partner visits, workshops, and group services during scheduled hoursManage the program calendar in collaboration with leadership to ensure consistency and coverageProvide day-to-day task guidance to volunteers, interns, or stipend-based program support staff assigned to the social services programIII. Program SupportSupport the organization, cleanliness, and readiness of program and pantry spacesSet up and break down rooms for scheduled group sessions, workshops, and meetingsPrepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partnersAssist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assignedProvide general operational support to ensure smooth transitions before and after programsQualifications:Bachelors degree in Social Work, Human Services, or a related field, or equivalent professional experienceMinimum of 2 years of experience in case management, outreach, or direct service workDemonstrated ability to independently engage clients and build participation in servicesStrong organizational and time-management skillsExcellent interpersonal and communication skillsAbility to work in a fast-paced, community-based environmentValid drivers license and reliable transportationAbility to lift up to 25 poundsWillingness to become a Notary Public (training provided)Must successfully complete a background check and onboarding processPreferred Qualifications:Bilingual Spanish/EnglishFamiliarity with Chicagos West Side communities and local resourcesExperience with trauma-informed care, harm reduction, or housing-insecure populationsExperience coordinating partnerships or group programmingPhysical & Work Environment Requirements:Frequent standing, walking, and movement throughout the facilityRegular interaction with clients, volunteers, and community partnersCombination of office, pantry, and program space environmentsEqual Employment Opportunity:Above and Beyond Food Pantry is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.Job Description Disclaimer:This job description is not intended to be an exhaustive list of duties. Responsibilities may change to meet organizational needs, provided such changes are consistent with the role, classification, and applicable labor laws.
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