What are the responsibilities and job description for the Senior Support Specialist position at Abound Credit Union?
Senior Support Specialist / Call Center
Are you ready to join a team that is committed to hardworking Kentuckians?
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
Abound Credit Union is now hiring a friendly, enthusiastic, and just overall awesome personality to provide our phone agents with advanced support for Credit Union products, services, and call center KPIs.
What Youll Do:
- Assist in managing the day-to-day operations for channels within MRB including via phone, chat, and e-service mediums. Serve as Subject Matter Expert in assisting members with call related questions and concerns.
- Monitor call center staffing and volume to ensure adequate staffing throughout the day. Manage break schedules to ensure schedule adherence.
- Support the branch quality program within MRB including Certificate reviews and managing the branchs weekly QA corrections.
- Serve as first line support for member escalation ensure member needs and provides first level source of assistance and review of policy questions.
- Acts in capacity of Assistant Branch Manager on limits and weekend responsibilities.
- Performs other duties as assigned. The list of essential functions is not exhaustive. It may be supplemented as necessary.
**Full job description will be provided if you are selected for an interview.
What We Need:
- Minimum of a high school diploma or equivalent.
- Ability to effectively communicate Credit Union products and services.
- Self-motivated and enthusiastic with a willingness to support others on your team.
- Maintain a professional and friendly demeanor.
- Customer service experience and specialized financial courses a plus!
Our Benefits:
- Great Salary
- Pension
- Health, Dental, Vision and Other Insurance Coverage
- Paid Personal Time Off
- Paid Holidays
- Life Insurance
- Short and Long-Term Disability
- 401(k) with matching funds
- Tuition Reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
Salary Info:
$22.26 - $27.82/ hour
Salary : $22 - $28
