IT Operations & Digital Innovation Manager

ABO Plasma is a wholly-owned subsidiary of GC Biopharma — one of South Korea's top-tier biopharmaceutical companies, with over half a century of expertise in plasma-derived therapies and vaccines and a recently launched U.S. presence. ABO Plasma operates a growing network of FDA-approved plasma collection centers and is currently in an active post-merger integration (PMI) phase — making this an ideal moment to join and help shape the technology and operational foundation of the U.S. business from the ground up. We are seeking a high-impact Manager of IT Operations & Digital Innovation to serve as the technology and data backbone of our enterprise.

This is an Individual Contributor (IC) role with broad organizational influence — working side-by-side with the COO as a thought partner to shape and build the company's technology and digital agenda together, spanning center-level IT management, BI/reporting infrastructure, AI-driven process improvement, and mobile application development. The right candidate is a hands-on technologist who is energized by co-creating solutions with executive leadership and moves fast in a regulated healthcare environment without losing the rigor that compliance requires.

• High-visibility IC role with direct access to the COO and executive leadership

◦ Your work shapes the digital infrastructure of the entire network — not a backlog ticket

• Strategic ownership across IT operations, analytics, AI innovation, and mobile products

◦ Rare opportunity to own a broad technology mandate from day one

• Competitive compensation package

◦ Base salary range: $100,000 – $120,000 annually, commensurate with experience

• Comprehensive benefits

◦ Medical, dental, vision | 401(k) with company match | PTO

• Mission-driven environment

◦ We collect plasma that saves lives — technology is central to that mission

 The IT Operations & Digital Innovation Manager role has broad organizational influence — working side-by-side with the COO as a thought partner to shape and build the company's technology and digital agenda together, spanning center-level IT management, BI/reporting infrastructure, AI-driven process improvement, and mobile application development. This position requires a hands-on technologist who is energized by co-creating solutions with executive leadership and moves fast in a regulated healthcare environment without losing the rigor that compliance requires.

Center IT Management

BI & Reporting Infrastructure

AI-Driven Process Innovation

Mobile App & Admin Planning, Development & Operations

• Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, or a related quantitative or technical field
• 6 years of experience in IT operations, digital product management, or healthcare technology 
• Hands-on proficiency with BI tools (Power BI or equivalent) and SQL
• Comfortable building working software end-to-end using modern AI coding tools (Claude Code, Cursor, GitHub Copilot, or equivalent) full-stack literacy across front-end, back-end, and databases matters more than years of pure coding experience
• Demonstrated experience managing multi-site IT environments and vendor relationships
• Experience with system integrations, API-based interfaces, or data pipeline management
• Strong project management skills with the ability to own multiple workstreams simultaneously without direct reports
• Excellent cross-functional communication skills; comfortable presenting to senior leadership
• Must be proficient in English, and where applicable, may require bilingual skills
• Hybrid working between office and home; some travel is required.

Preferred/Nice to have:

• Plasma Center IT / Operations: Hands-on experience operating donor management or similar clinical/operational systems across a multi-site network in plasma collection, blood banking, or FDA-regulated healthcare environments
• BI & Reporting: Proven track record of personally building enterprise BI dashboards and KPI frameworks end-to-end in Power BI (or equivalent) not just commissioning them; advanced SQL, data modeling, and reporting pipeline automation experience
• AI & Automation: Demonstrated experience deploying AI/ML or automation solutions into production in a regulated environment (e.g., Power Automate, Python, no-code AI platforms, LLM-based tooling) with measurable operational impact
• Mobile App & Vendor Management: Experience scoping, contracting, and managing external development vendors to deliver mobile or web applications on time and on budget — including SOW authoring, acceptance testing, and post-launch operations
• 8 years of experience with progressive ownership across IT, BI, or digital product domains — including hands-on build experience, not just oversight
• Hands-on familiarity with NexSys, NexLynk, or similar donor management platforms 

Performing the responsibilities of the job requires the ability to use hands and fingers to handle and feel objects, tools, or controls; and reach with hands and arms. Frequently required to stand, walk, climb, and balance; and stoop, kneel, or crouch. Ability to read and review documents for up to eight (8) hours at a time and to stand for extended periods of time (2–4-hour intervals). Ability to read, and type while sitting in front of a computer for up to 2 hours at a time. Physical ability to operate plasmapheresis machine and related equipment. Manual dexterity to perform all phases of donor plasmapheresis that may require repetitive motions. Ability to lift, tug, and pull up to 50 pounds. 

 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet to moderate. Occupational exposure to bloodborne pathogens.