What are the responsibilities and job description for the Professional Services Consultant position at Abnormal AI, Inc.?
We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans, managing complex projects, mitigating risks, and minimizing disruptions for Fortune 500 customers across industries. Beyond leading enterprise-grade migrations, you will play a critical role in defining best practices, refining delivery methodologies, and shaping delivery excellence at Abnormal AI.
Who you are- Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives
- Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution
- Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders
- Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment
- A hands-on, solution-driven mindset with a proactive approach to challenges
- Manage a portfolio of migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security
- Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures
- Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality
- Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations
- Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration
- Refine SEG displacement methodologies, optimizing best practices for future implementations
- Collaborate with Engineering, Product, and Customer Success teams to improve deployment workflows
- Develop and manage project plans, ensuring on-time delivery, scope control, and quality assurance
- Identify and mitigate migration risks, proactively engaging internal support when necessary
- Provide clear and regular status updates, aligning key stakeholders on project progress
- BS/BA degree with 5 years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations
- 4 years of experience managing enterprise mail flow integration and migration projects, including hands-on SEG decommissioning
- Deep knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments
- Strong understanding of email security, filtering, threat protection, and DLP with compliance experience across SOC 2, HIPAA, and GDPR
- Experience leveraging AI platforms such as Glean and Claude
- Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security
- Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors
#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement pleaseclick here. If you would like more information on your EEO rights under the law, pleaseclick here.
Salary : $104,000 - $149,600