What are the responsibilities and job description for the Front Desk Administrator position at ABNB Federal Credit Union?
The Front Desk Administrator greets and assists members and visitors in a professional manner which represents ABNB Federal Credit Union core values. To perform admin such as ensuring the daily mail is sorted and disbursed, processing the mail to include posting check deposits and payments received to member's accounts, and to process and review all undeliverable mail.
Major Responsibilities:
- Greets and assists all members, vendors, and visitors to the credit union in a polite and professional manner. Communicates with departments to advise of members, vendors, and visitors.
- Oversees the mailroom, ensuring all incoming and outgoing mail is delivered/picked up on a daily basis. Tracks, sorts, and distributes all incoming packages/mail ensuring they get to the appropriate department and/or employee each day.
- Process all incoming mail in relation to member accounts, such as deposits and loan payments, each day with accuracy and efficiency.
- Follows all security procedures and policies to ensure the front desk and its surrounding area remains secure and in compliance at all times.
- Processes and reviews all returned and undeliverable mail while notating member accounts accordingly.
- Keeps management informed of activities and significant concerns and makes recommendations for improvements.
- Performs other related duties as assigned.
Knowledge & Skills
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: 1. Possess interpersonal skills to communicate effectively with members and employees both in person and by telephone. 2. Ability to operate office equipment such as a PC with related software programs and calculator with good speed and accuracy. 3. Experience with Microsoft 365 Product Suite to include Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.
Physical Requirements: Physical qualifications require being able to sit at a computer and other office related equipment for extended periods of time and to be able to lift/carry up to 15 pounds.
Work Environment: In Office
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans status.
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.
