IAD Ramp Ambassador

Ramp Ambassadors will be responsible for the overall security and guidance of passenger foot traffic on the ramp area at designated gates to ensure proper movement of disembarking/boarding customers on flights. The Observer will perform the requirements below or as directed by the airline.

Specific Duties/Essential Job Functions: (Other duties may be assigned)

• Provide direction to customers on divestiture.
• Communicate effectively with others in a work environment and with the public.
• Meet/exceed Company expectations relating to professionalism, knowledge, accuracy, and timeliness of service.
• Provide extraordinary customer service
• Miscellaneous duties as assigned.
• Arriving Flights:
  • Direct passengers from the aircraft to the terminal.
  • Provide connecting passengers with gate information.
  • Confirm all passengers who require mobile assistance has been serviced.
  • During inclement weather, provide an umbrella to each customer and collect it upon entering the terminal.
• Departing Flights
  • Confirm passengers boarding pass destination and direct them from the terminal to the aircraft
  • For those passengers attempting to board the aircraft with larger bags, provide a gate check baggage tag.
  • Liaison with gate, ramp, and flight crew regarding any on-board issues
  • During inclement weather, provide an umbrella to each customer and collect it upon boarding.
• Maintain a clean, safe work area at all times.
• Miscellaneous duties as assigned.