What are the responsibilities and job description for the Valet Ramp Captain Full Time position at ABM US?
The Ramp Captain oversees valet operations at the main entrance, ensuring smooth traffic flow, exceptional guest service, and efficient coordination among valet attendants. This role is responsible for maintaining safety standards, managing staff, and delivering a premium experience for all guests.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88M, 31B, LS, 3531, 5811, 3P0X1, 2T1X1
Qualifications:
Qualifications:
- High school diploma or equivalent; hospitality experience preferred.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Valid driver’s license with a clean driving record.
- Professional appearance and customer service mindset.
Physical Requirements:
- Ability to stand for extended periods.
- Comfortable driving various types of vehicles, including manual transmission.
- Ability to work outdoors in varying weather conditions.
Responsibilities:
Key Responsibilities:
- Supervise valet attendants and ensure proper staffing at the main entrance ramp.
- Direct vehicle flow to maintain safety and prevent congestion.
- Greet guests warmly and provide clear instructions for valet service.
- Monitor and enforce valet procedures, including ticketing and vehicle handling.
- Handle guest inquiries, complaints, and special requests professionally.
- Ensure compliance with company policies and safety regulations.
- Maintain accurate records of vehicle movements and valet transactions.
- Coordinate with security and front desk teams for VIP or special events.
- Train new valet staff on service standards and operational protocols.