What are the responsibilities and job description for the Taxi Dispatcher position at ABM US?

Job Summary Details:

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required.

• No experience required and on the job training provided.

Preferred Qualifications:

• One (1) year of prior multi-line reception experience or dispatching experience preferred

Responsibilities:

• Coordinate and manage the efficient flow of taxis and drivers.
• Receive calls, determine the suitable taxi availability, and direct taxis to customer locations.
• Communicate with dispatch staff to arrange for taxis to be dispatched immediately or at a specified time.
• Manage dispatching operations such as making sure vehicles have gas and oil to keep them running.
• Track taxi activity to ensure that vehicles are dispatched in accordance with local laws and regulations.
• Coordinate with taxi companies to provide service to special events and conventions.
• Maintain communication with taxi drivers to ensure they reach customers quickly or punctually.
• Track driver activity to ensure they take efficient routes and follow all traffic laws and regulations.
• Use modern routing software in order to develop, alter, and optimize delivery routes.
• Effectively communicate and serve as the liaison between drivers and customers.
• Remain agile and ready to handle sudden route changes or delivery issues.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

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