Supervisor

Responsible for the day-to-day operation and administrative activities at multiple buildings within the campus. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

Pay: $25.00 - $30.00/hr based on experience.

The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Qualifications:

• 1 years of Supervisor experience
• 1 years of customer service experience
• Working knowledge of janitorial equipment
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). 
• Excellent follow-up and an eye for detail. 
• Anticipates problems and proactively implements preventative action plans. 
• Flexibility to respond to urgent client requests on evenings and weekends when necessary. 
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment. 
• Understanding of the service industry practices, process and trends.

Responsibilities:

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. 
• Provide customer with information regarding additional services available at ABM. 
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. 
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. 
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action. 
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Salary : $25 - $30