What are the responsibilities and job description for the Strategic Account Manager position at ABM US?
The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.
Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Qualifications:
Qualifications & Experience
- 12 years of experience in strategic account management, business development, or P&L leadership
- Proven track record of driving revenue growth and closing large, complex deals
- Strong financial acumen, including experience managing revenue and margin performance
- Experience working in matrixed organizations with cross-functional leadership
- Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
- Fluency in Mandarin.
Responsibilities:
Key Responsibilities
1. Full Account Ownership
- Own overall account performance, including revenue, margin, and growth targets
- Develop and execute multi-year account strategy and roadmap
- Operate as the single-threaded leader accountable for account outcomes
2. Business Development & Growth
- Own pipeline creation, deal strategy, and closure within assigned accounts
- Drive expansion revenue through cross-sell, upsell, and new service offerings
- Lead pursuit strategy for large and complex deals, including pricing and positioning
- Direct and align BD/sales resources supporting the account
3. Client Leadership
- Serve as the primary executive relationship owner
- Build trusted relationships with C-level and senior stakeholders
- Lead contract renewals, renegotiations, and strategic discussions
- Drive client satisfaction, retention, and long-term partnership growth
4. Financial Performance
- Accountable for revenue growth and gross margin performance
- Drive pricing strategy, cost optimization, and profitability improvements
- Partner with finance on forecasting, planning, and variance management
5. Risk & Delivery Alignment
- Ensure commercial commitments align with operational delivery and margin expectations
- Identify and proactively mitigate financial, operational, and relationship risks
- Maintain strong forecast accuracy and business visibility
6. Cross-Functional Leadership
- Align and influence operations, finance, and sales teams to deliver account outcomes
- Drive accountability across functions without direct authority
- Ensure seamless transition from deal closure to execution