Senior Branch Manager

Are you a passionate leader with a talent for building successful teams and driving business growth?

This is your chance to lead the charge as Senior Branch Manager leading facilities services operations (custodial, facilities maintenance) to businesses located in Raleigh, NC.

In this role, you'll wear many hats and be the mastermind behind:

• Growth: Grow the branch through collaborating with the sales and operations team to secure new customers and specialty work.
• Financial Acumen: Oversee financials, budgets, and profitability, ensuring the company's financial health.
• Team Leadership: Build and empower a high-performing team, fostering a collaborative and results-oriented environment.
• Customer Engagement: Establish and nurture a high-level of customer focused engagement and connections by delivering exceptional services and being the trusted advisor.

We are searching for a dynamic people leader with experience driving a large book of business in the janitorial or commercial property management industries.

Pay: $130,000 - $160,000k

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management.

The Senior Branch Manager is responsible for the growth, operational and financial success of their region. They will lead a diverse team, provide support, direction and coaching to site managers, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage, and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

You'll be the ideal candidate if you have: 

Strong customer focused orientation, have a passion for helping others be successful and desire to be an effective partner with local operations teams, the national teams and clients to drive win-win solutions. Must have an eye for details and push for exceptional performance.

Essential Functions

• Strong P&L experience in a multi discipline facility services environment.
• Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
• Be responsible for the delivery and execution of all contracted services within the region
• Build long-term sustainable partnerships with the client at each location
• Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with clients
• Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
• Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
• Review financial performance regularly to forecast spend and course correct when necessary
• Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
• Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
• Prepare and develop financial and operational reports weekly and monthly 
• Work closely with site managers to develop their operational knowledge and management capabilities   
• Develop site specific performance standards and ensure portfolio wide standards are being met
• Proactively create consistent and effective operational processes and see them through to implementation
• Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues 
• Drive and promote a strong safety culture; reinforce ABM and client safety programs
• Ensure each site is conducting formal quality checks and inspections according to plan
• Continuously monitor the overall performance of each site and make appropriate changes to improve performance 
• Up-sell additional services and jobs above and beyond contractual agreements 
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
• Understand and comply with ABM policies and procedures
• Grow the branch by direct selling to new and existing clients, and partnering with sales team.
• Represent ABM through being active in related industry groups (i.e. BOMA, IFMA) and related events.
• Job duties may be modified at any time

Minimum Requirements 

• Bachelor’s degree preferred or equivalent military experience
• Minimum of 7 - 10 years of management experience in related industries
• Minimum of 7 -10 years in janitorial, facility services or building management (multi-site locations preferred)
• Experience in commercial office buildings, warehouses, distribution centers, manufacturing and facility engineering environments is a plus
• Previous custodial experience desired 
• Approx 50% travel and able to travel by car to sites within branch
• Extended travel outside of branch (10%) 
• Excellent organizational skills and attention to detail
• Proficient in Microsoft Office
• Must have working knowledge of OSHA safety standards and regulations
• Must maintain a valid State issued driver’s license