What are the responsibilities and job description for the Operational Support and Technology Manager position at ABM US?
Pay: $70,000 - $80,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Employee Benefits | Staff & Management
The Operational Support and Technology Manager at reports to the Project Manager. This position will interface directly with service workers and foremen, day and night, train and align service workers use of technology and review their use of the systems.
Qualifications:
Operational Technology Functions
1. Main ABM manager assuring accurate and timely response to work orders, and customer response.
2. Set up, update, and assure accuracy of ABM Inspection system including ongoing locations and cadence of inspections to assure inspection reports are complete. Also assure that inspections are thorough and objective and meet the cadence. Interface with client teams to review and discuss inspection results. Update program if floor plans change.
3. Set up, update, and monitor accuracy of day policing QR validation system AKA ABM Task Management, monitor throughout the operation (red, yellow, green analytics). Troubleshoot and diagnose any adjustments. Retrain service workers as necessary. Interface with client teams to review and discuss QR code digital cleaning log results. Update program if floor plans change.
4. Set up, update, and monitor accuracy of online night periodic services and match accuracy to scope. Interface with client teams to review and discuss.
5. Set up, update, and monitor Client-facing Dashboard. Help clients navigate the dashboard and understand how ABM uses it as part of service delivery. Oversee client’s security levels to access. Review components of dashboard and be prepared to speak to dashboard results in weekly, monthly, and client QBRs
Responsibilities:
Operations Support Functions
1. Oversee the accuracy of the operational platform (section lists, schedules of shifts, vacancy audit if applicable, scope of service, day policing frequency document, stack plan updates).
2. Onboard new service workers into the payroll system and oversee accuracy of employee IDs at the property.
3. Review coverages and schedule PTO.
4. Participate in training of day personnel and night supervision.
5. Conduct inspections and assure ABM and client benchmarks are measured.
6. Attend meetings with ABM Project Management and supervision with Client and present and explain operational analytics such as quality control, completion of periodic work (base building and tenant) and day policing frequencies as verified by Task Management.
Salary : $70,000 - $80,000