What are the responsibilities and job description for the Onboarding Manager position at ABM US?
Responsible for the day-to-day operation and administrative activities that include onboarding new employees at multiple areas and departments within the airport. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned areas.
Compensation: $80,000 per year salary (U.S. Dollars)
The pay listed is the hourly/salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management
Qualifications:
Minimum Requirements:
- Bilingual (Spanish/English) a plus
- 1-2 years of Supervisor experience
- 1-2 years of customer service experience
- Working knowledge of janitorial equipment
- Working knowledge of OSHA required processes
- Intermediate level of Microsoft programs
- Valid State Driver's License for business travel
- A passion for serving others and helping others to succeed.
- Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
- Excellent follow-up and an eye for detail.
- Anticipates problems and proactively implements preventative action plans.
- Flexibility to respond to urgent client requests on evenings and weekends when necessary.
- Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
- Excellent verbal and written business communication skills.
- Excellent relational skills and experience dealing with union environment.
- Understanding of the service industry practices, process and trends.
Responsibilities:
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- Partner with the Project Manager to design and execute structured onboarding plans that ensure all new hires are fully trained, compliant, and operationally ready within established timelines.
- Serve as a primary liaison for onboarding-related client interactions, ensuring alignment with contract requirements and airport operational standards.
- Proactively communicate onboarding progress, workforce readiness, and service delivery status to the Project Manager, identifying risks and recommending mitigation strategies.
- Address client questions, feedback, and onboarding-related concerns promptly to maintain high levels of satisfaction and service continuity.
- Support client retention by ensuring onboarding processes consistently meet or exceed service expectations and operational performance standards.
- Promote and coordinate additional service opportunities (e.g., temporary assignments, supplemental staffing, or project-based support) that add value to the client partnership.
- Ensure all incidents, safety concerns, and property issues are documented and reported accurately and in a timely manner.
- Lead end-to-end onboarding operations for frontline airport staff, ensuring a seamless transition from hire to full productivity.
- Collaborate with HR and Operations to determine staffing needs, coordinate hiring efforts, and ensure timely onboarding aligned with workforce demand.
- Develop, implement, and continuously improve onboarding and training programs, including compliance, safety, and job-specific training requirements for airport operations.
- Partner closely with frontline supervisors to ensure new hires receive consistent coaching, mentoring, and performance feedback during their onboarding period.
- Evaluate onboarding effectiveness and identify opportunities to enhance training delivery, employee readiness, and retention outcomes.
- Maintain strong knowledge of union agreements and foster positive, compliant relationships with local labor unions.
- Enforce company and client policies through coaching, accountability, and consistent communication with field personnel.
- Employee readiness and time-to-productivity
- High-volume workforce onboarding in a fast-paced airport environment
- Client satisfaction and contract compliance
- Safety, training, and regulatory adherence
- Employee engagement and retention
Salary : $80,000