MCO Baggage Handler

The Baggage Handler is responsible for assisting airline passengers with proper handling, processing, and transportation of their luggage. Meet all arrivals as scheduled and assist passengers at baggage claim. Bilingual Required

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members |

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. 

Qualifications:

Must be 18 years of age or older

•  No high school diploma, GED or college degree required

•  No experience required and on the job training provided
 

Preferred:
•  Must be able to communicate with basic English language 

•  One (1) year of customer service experience preferred

Responsibilities:

Loading, unloading, carrying or otherwise transporting passenger luggage to and from specified areas. 
Assist in proper handling of over-sized, unusually shaped luggage including skis, dog kennels and strollers. 
Ensure passenger luggage is placed safely on the baggage handling system. 
Adhere to all airport and government policies and regulations. 
Ability to effectively communicate with passengers, co-workers, shift coordinators, managers, and security personnel.
Determine flight departure times and connecting carriers based on customer tickets
Screen all passengers transferring between airlines prior to placing baggage on the return belts  
Ensure baggage tags are correct  
Direct and assist passengers with short-checked bags  
Handle misplaced or lost baggage claims and provide reports to carriers  
Evaluate customers' needs concerning airline locations  
Comply with all client and/or site security requirements and processes 
Coordinate assignments with dispatchers and gate Agents, if necessary
Complete thorough Incident Reports