What are the responsibilities and job description for the Maintenance Manager position at ABM US?
The Maintenance Manager is responsible for providing day-to-day coordination of projects and team operations to ensure contractual commitments are met. This role emphasizes supervisory leadership as the primary focus, with hands-on support in maintenance and grounds operations as a secondary responsibility. The position will support and oversee a team of 4 Maintenance staff and 1 Grounds staff, ensuring high standards of service quality, technical performance, and customer satisfaction across all assigned facilities.
Schedule: Hours will vary depending on jobs needed at the school. Primarily a 8:00am-4:00pm.
Location: 1600 Ivanhoe St. Sturgis, MI
Pay: 75k/year
Vehicle provided
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Qualifications:
- Minimum of 3 years of experience in facility maintenance or operations, including planning and maintaining physical facilities.
- Minimum of 3 years of supervisory experience managing teams.
- Proven experience managing teams, including staff development, retention, and performance management.
- Strong knowledge of maintenance systems, preventive maintenance practices, and facility operations.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Strong organizational, multitasking, and prioritization skills.
- Excellent communication and interpersonal skills, including the ability to present information to small and large groups.
- Ability to handle confidential information with discretion.
- Detail-oriented with a high level of accuracy.
- Valid driver’s license with a satisfactory driving record.
- High School Diploma or GED required.
Responsibilities:
Supervisory Responsibilities (Primary):
Provide leadership, direction, and accountability for maintenance and grounds staff to ensure high performance and consistent service delivery.
- Oversee daily operations and performance of maintenance and grounds teams.
- Develop and coach staff by identifying training needs and coordinating professional development opportunities to improve skill sets.
- Ensure accountability for performance standards and continued development of team members.
- Monitor timekeeping, attendance, and adherence to company policies.
- Serve as the primary point of contact for team members and escalate issues to the Account Manager as needed.
- Conduct regular staff evaluations, coaching, counseling, and disciplinary actions when necessary.
- Make recommendations regarding hiring, assignment, and termination of personnel.
- Foster strong customer service skills within the team and ensure professional interactions with all stakeholders.
- Conduct weekly visits and building walkthroughs to monitor conditions, service quality, and team performance.
- Review all completed work orders on a weekly basis to ensure quality and accuracy.
- Review all incomplete work orders, identify gaps, and ensure follow-up and completion.
- Coordinate and communicate with vendors performing work on-site, ensuring alignment with building schedules and expectations.
- Partner with building administration to coordinate vendor activity and minimize disruption.
- Ensure all facilities, grounds, and installations are regularly inspected and maintained to high standards of workmanship and cleanliness.
Maintenance & Grounds Responsibilities (Secondary):
Provide technical support and oversight of maintenance and facility operations to ensure effective service delivery.
- Maintain accurate records of equipment status, service reports, and technical documentation.
- Manage workload distribution and job scheduling to meet deadlines and customer expectations.
- Communicate effectively with clients regarding service updates, status of work orders, and ongoing needs.
- Provide technical guidance and training to team members as needed.
- Demonstrate working knowledge of construction, maintenance, and grounds operations.
- Support preventive and corrective maintenance efforts across facilities.
- Ensure work is performed safely, efficiently, and in compliance with all regulations and company standards.