What are the responsibilities and job description for the IAD PASSENGER SERVICES SUPERVISOR position at ABM US?
We are looking for a skilled and experienced Supervisor to lead our Wheelchair Services team in the aviation industry. In this role, you’ll be in charge of making sure our services run smoothly, safely, and efficiently while also helping the business grow. You’ll manage daily operations, lead staff, and work with others across the company to ensure top-level service for all passengers.
Qualifications:
Qualifications:
High school diploma or equivalent work experience.
Experience as a supervisor or team leader (aviation or transportation a plus).
Strong knowledge of safety procedures and service standards.
Proficient in the English language
Excellent leadership, communication, and organizational skills.
Experience with managing people, schedules, and budgets.
Able to work well with different departments and leadership levels.
Comfortable working in a fast-paced, changing environment.
Must be able to successfully obtain and maintain a SIDA badge.
Preferred (But Not Required):
Background in aviation, customer service, or airport operations.
Experience with planning and business development.
Knowledge of aviation technology and wheelchair service systems.
Bilingual – especially Spanish or other common airport languages.
Work Environment:
May require early, late, or weekend hours depending on business needs.
Responsibilities:
Main Responsibilities:
- Lead and manage the daily operations of the Wheelchair Services team.
- Make sure all services meet safety rules, airline standards, and company policies.
- Monitor performance, solve problems, and improve how things are done.
- Manage team schedules, staffing needs, and workflow to ensure smooth service delivery.
- Train, coach, and support team members to meet high customer service standards.
- Track performance and financial results, helping the division stay on budget.
- Build strong working relationships with airline partners, airport staff, and other teams.
- Stay up to date with industry trends, changes in regulations, and customer needs.
- Help plan for future growth by improving services and finding new opportunities.
- Represent the team at meetings, events, and with external partners.